Comprehensive Canadian Residential Warranty

Up to 20-Year Structural Warranty and Life-time Tank Warranty. 5-Year Electronics. 2-Year RO Coverage.

We believe in the quality of our systems, and we back that confidence with clear, time-defined warranty coverage. Our goal is to ensure you understand exactly what is covered, and for how long, providing you with long-term peace of mind.

Water Softener Warranty

Component

Warranty Term

Coverage Details

Mineral (pressure) tank

Advanced Softener - 10 years
Platinum Softener - Lifetime Warranty Structural defects only, including cracking, leaking, or manufacturing defects

Structural defects only, including cracking, leaking, or manufacturing defects

Brine tank

Defects in materials and workmanship

Defects in materials and workmanship

Control valve body

10 years standard (Advanced, Platinum Softener)/20 years extended warranty on Platinum Plus Softener” with “Advanced Softener - 10 years Platinum Softener - 20 years

Structural valve housing only, defects in materials and workmanship

Valve electronics and motor

5 years

Manufacturing defects only

Internal seals, pistons, and injectors

Not covered

Normal wear and routine maintenance items

Resin media

Not covered

Municipal water's estimated lifespan is 8-12 years. Well water is highly subject to water quality

Labour and installation
workmanship

90 Days

Installation-related workmanship only

Reverse Osmosis (RO) Warranty

Component

Warranty Term

Coverage Details

RO system (overall)

2 years

Defects in materials and workmanship

RO storage tank

2 years

Structural defects only

RO manifold and fittings

2 years

Manufacturing defects

RO membrane

Not covered​

Consumable item

RO filters

Not covered

Routine replacement items

Labour and installation workmanship

90 days

Installation-related workmanship only

What “covered” Means

Covered

  • Manufacturing defects
  • Structural failures due to defects
  • Cracks or leaks caused by defects
  • Early electronic failure due to a defect

Not Covered

  • Normal wear and aging
  • Clogging, fouling, or scaling
  • Damage caused by freezing or flooding
  • Power surges or lightning
A defect means the product was not manufactured correctly, not that it has worn out over time.

Required Operating Conditions

Warranty coverage applies only when the system:
  • Is installed by a qualified technician
  • Operates within manufacturer-recommended water quality, pressure, and temperature limits
  • Is used in a normal residential application
  • Is protected from freezing and environmental damage
Damage caused by misuse, neglect, freezing, flooding, fire, or unauthorized modification is excluded.

General Terms

Item

Warranty Term

Warranty duration

Duration Starts from the installation date

Who is covered

Original owner only

Transferable

No

Repair or replacement

At our discretion, using comparable parts

Refunds

Not included

Service calls after 90 days

Billable

Plain-English Summary

  • Structural components for an Advanced Softener are 10 years. On the Platinum Softener, the structural warranty is extended to 20 years. and Lifetime warranty on the tank.
  • Valve electronics are covered for 5 years.
  • Labour is covered for 90 days only.
  • Wear parts, filters, and membranes are maintenance items.
  • Reverse osmosis systems are covered for 2 years.
  • Clear terms mean fewer surprises and better long-term value.

Wait… Why’s This So Affordable?

We get asked that a lot.
Our answer? We use premium parts, not premium markups. Curious how we pull that off?
See the Full Breakdown